Who We Serve


Providing security is an important foundation on which hospitality relies; every responsibly operated hotel has a requirement to ensure that it has effective, cost effective security. NPI assists hotels to design, implement, and operate security and incident response programs appropriate to their operating model – owned, managed, or franchised. In addition to physical security, NPI specialises in hospitality sector cyber crime management and data protection. We design and deliver bespoke security, crisis management, and incident response training programs on a wide range of topics.

Hotel Management Consulting Companies

NPI provides hospitality focused security, crisis management, and training services to the hotel sector. These services are available to Hotel Management Consulting Companies to add to their hotel management consulting portfolio, under their own brand, enhancing their value proposition to hotel owners and operating companies. When Hotel Management Consulting Companies are involved in hotel design, NPI assists in ensuring that designs include provisions to deliver secure hotels and reduce operational security costs.

Hotel Operating Companies and Hotel Owners

Hotel Owners and Operating companies rightly seek to ensure that their guests, employees, and assets are protected from a wide range of physical and cyber threats; without a feeling of security guests will be unable to enjoy the hotel hospitality and employees will not be able to deliver great service. NPI assists to build end-to-end security risk management, resilience and training frameworks and programs to enable and support their hotels provide secure environments.

NPI also provides services to identify security threats to their data systems, at both corporate and hotel level, and build holistic defenses to protect company and guest data. NPI offers security advice in the design of new hotels to ensure the implementation of company security design standards and that subsequent operational security is cost effective.

NPI offers training and training development services across a wide range of security, threat management, crisis management response. NPI is committed to building capability that enables hotels to be self-sufficient in security risk management and response. NPI can additionally help in Fraud Risk Management and provide investigative services for a range of security related issues.

Government Agencies

Governments and other public organisations are increasingly recognizing the importance of tourism and hospitality to national interests and the importance of forming Public/Private partnerships to protect them. NPI is experienced in protecting soft targets and can advise the Public Sector on gaining engagement from the hospitality Private Sector. We give tourism and hospitality perspectives to assist with co-operation and goal alignment. NPI can facilitate liaison, foster understanding, and drive motivation; we also assist in the design and implementation of engagement programs.

Travel Companies and Tour Operators

Travel Companies and Tour Operators rely on their hotel suppliers to provide secure lodging to protect their clients and ultimately their reputation. NPI assists Travel Companies and Tour Operators build programs to set effective security standards and scrutinise supplier hotel companies and their hotels to give assurance that effective security risk management and crisis management programs are being implemented.


Landside areas of airports are soft targets and as such need to be prepared to respond swiftly and effectively to a range of potential incidents or situations. NPI assists airport operators and their tenants to design programs that risk profiles potential incidents, formulates and trains response plans, and helps establish successful public-private operating plans and partnerships.

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