As hoteliers struggle to respond to the global pandemic, everything from staff safety to physical security of their properties are key concerns. NorthPoint International is offering free tools to help you mitigate your risks and prepare for the resumption of operations as travel resumes over the coming months. Our articles and downloadable resources have been collected into a COVID-19 Resiliency Portal. We have included below some that may be of assistance to you right now.
We hope that you, your staff, and your property is staying safe. If you have questions about our resources, concerns about your own resiliency plans, or would like to get some specific information in support of your property, we are here for you – our team has decades of experience, collectively, in hospitality security, crisis management, and business continuity planning.
Crisis Management is at its heart about foresight If anything, the current crisis has taught us that hindsight is not as great as it is made out to be. However, by now it should be evident that...
The Unforeseen Impact of Security Team Reductions is the Loss of Knowledge This has been a terrible time for everyone especially in the hotel industry as hotels and hotel companies seek substantive...
Some hotel companies seem to be taking a first casualty approach to security risk management Given the uncertainty surrounding the hotel sector, I have been engaged in many conversations about the...
Note: This article was first published by Hospitality Inside and is republished here with their permission. In his book, The Rules of Security, Staying Safe in A Risky World, Dr Paul Martin, CBE...
Response Plans and their scope and quality are highly variable. Regardless of the quality of existing Emergency Response Plans, it is likely that COVID driven reorganisations and cuts will impact...
Hotel companies are forever seeking new ideas to improve their guest experience. Even better is when the idea also reduces operational costs. One such idea has been floating around for several years...
Hotel security and resilience risk management programs have been severely impacted by the downsizing or disbandment of corporate security teams. The likely impacts of this have been discussed in a...
Hotels have changed – should guest expectations change as well? Continuing our series on traveler safety begun in What Companies Can Do to Keep Travelers Safe and Travel Risk Management –...
Have you considered? Do you always conduct a formal crisis management performance review? Do you include ‘Lessons Learnt’ into Improvement Action Plans and use them to inform your risk management...
Have you considered? For organizations – Does your Return-To-Work plan include guidance on traveling safely? Does it include specific guidance on “self-quarantining” and reentering a workspace?...