As hoteliers struggle to respond to the global pandemic, everything from staff safety to physical security of their properties are key concerns. NorthPoint International is offering free tools to help you mitigate your risks and prepare for the resumption of operations as travel resumes over the coming months. Our articles and downloadable resources have been collected into a COVID-19 Resiliency Portal. We have included below some that may be of assistance to you right now.
We hope that you, your staff, and your property is staying safe. If you have questions about our resources, concerns about your own resiliency plans, or would like to get some specific information in support of your property, we are here for you – our team has decades of experience, collectively, in hospitality security, crisis management, and business continuity planning.
In mid-March 2020, one week after the WHO declared the global pandemic and just as lockdowns were being introduced around the world we published a blog called “A full-blown, long-term crisis...
It seems a long time coming, but as the global vaccine roll-out gathers pace people will start travelling again and using hotels; when? who knows but it will happen. There is little doubt that there...
In a year full of bad news, December finally brought us some good. Vaccines that promise to help curb the pandemic and allow us to return to all those activities we have so sorely missed. Return to...
The global Covid-19 pandemic came completely out of the blue. Except it didn’t. The terrorist attack in Vienna was a shock and surprise in one of the world’s safest cities. Except it shouldn’t...
Crisis Management is at its heart about foresight If anything, the current crisis has taught us that hindsight is not as great as it is made out to be. However, by now it should be evident that...
The Unforeseen Impact of Security Team Reductions is the Loss of Knowledge This has been a terrible time for everyone especially in the hotel industry as hotels and hotel companies seek substantive...
Some hotel companies seem to be taking a first casualty approach to security risk management Given the uncertainty surrounding the hotel sector, I have been engaged in many conversations about the...
Note: This article was first published by Hospitality Inside and is republished here with their permission. In his book, The Rules of Security, Staying Safe in A Risky World, Dr Paul Martin, CBE...
Response Plans and their scope and quality are highly variable. Regardless of the quality of existing Emergency Response Plans, it is likely that COVID driven reorganisations and cuts will impact...
Hotel companies are forever seeking new ideas to improve their guest experience. Even better is when the idea also reduces operational costs. One such idea has been floating around for several years...