Crisis Management is at its heart about foresight If anything, the current crisis has taught us that hindsight is not as great as it is made out to be. However, by now it should be evident that...
The Unforeseen Impact of Security Team Reductions is the Loss of Knowledge This has been a terrible time for everyone especially in the hotel industry as hotels and hotel companies seek substantive...
Some hotel companies seem to be taking a first casualty approach to security risk management Given the uncertainty surrounding the hotel sector, I have been engaged in many conversations about the...
Note: This article was first published by Hospitality Inside and is republished here with their permission. In his book, The Rules of Security, Staying Safe in A Risky World, Dr Paul Martin, CBE...
Response Plans and their scope and quality are highly variable. Regardless of the quality of existing Emergency Response Plans, it is likely that COVID driven reorganisations and cuts will impact...
Being a security risk and intelligence professional for all my working life, the collection and understanding of information to gain knowledge has been a core activity. Indeed, one of the aims of the...
Hotel companies are forever seeking new ideas to improve their guest experience. Even better is when the idea also reduces operational costs. One such idea has been floating around for several years...
Hotel security and resilience risk management programs have been severely impacted by the downsizing or disbandment of corporate security teams. The likely impacts of this have been discussed in a...
I started my career in 1987 as a night security guard in a five-star hotel where the economy was booming, the hotel was packed and our nightclub and bars were bouncing. Standing in the lobby all...
Early on in my corporate security career, I was sitting at my desk when I received a report of a serious security incident at a hotel in my area of responsibility. Being new and somewhat naïve, I...