The Challenge of Protecting Hotel Loyalty Programs

The Challenge of Protecting Hotel Loyalty Programs

Published: Mar 18, 2020   |   Author: David Langhorn   |   Category: Blog, Cyber, Hotels, Loyalty   |   Tags: ,   |   No Comments

Hotel loyalty programs are hugely important to the hotel companies; this should be evident to hotel guests by the persistent efforts to get people to sign up for the programs; the hotel reception staff are incentivised to sign up new members, a potential fraud issue in of itself. Loyalty programs are increasingly being targeted by […]

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What Makes a Great Hotel Resilience Leader?

What Makes a Great Hotel Resilience Leader?

Published: Mar 10, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources   |   Tags: , ,   |   No Comments

Hotels Face Additional Resilience Complexity Hotels operating across the world face a multitude of potential resilience challenges some common to all hotels such as: fires, data loss, engineering failure or food poisoning. Hotels also face potential resilience situations because of the environments in which they operate – earthquake, flooding, terrorism or man-made disaster for instance. […]

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What Winds Me Up About Hotels

What Winds Me Up About Hotels

Published: Mar 5, 2020   |   Author: David Langhorn   |   Category: Blog   |   Tags: ,   |   No Comments

In recent weeks we have posted Blogs on serious issues and the World looks bleak now, so I thought I would take a lighted heart look at life hopefully to bring some cheer. Some years ago, I was at a hotel owners’ conference where the great American General Colin Powell was the guest speaker. He […]

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CYBER SECURITY: Why Cyber Criminals Target Hotel Companies

CYBER SECURITY: Why Cyber Criminals Target Hotel Companies

Published: Feb 10, 2020   |   Author: David Langhorn   |   Category: Blog, Cyber, Preparation   |   Tags: , ,   |   No Comments

Hotels Are Rich Pickings for Data Hotels, together with their owning and operating companies, collect and store large volumes of personal data through their systems such as reservations, accounting, sales, hotel management, customer research and loyalty programs. The scale of data might surprise some but consider this: Marriott, IHG and Hilton together have approximately 3 […]

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Strategic, Ethical Decisions During Pandemics

Strategic, Ethical Decisions During Pandemics

Published: Feb 1, 2020   |   Author: Paul Moxness   |   Category: Blog, COVID-19 Resources, Leadership, Pandemic, Preparation   |   Tags: ,   |   No Comments

The current Coronavirus outbreak has many parallels to other pandemic events from the past two decades and the lessons learned by leaders who successfully led organizations through these events are directly applicable today.  Background: SARS in 2003 On April 2, 2003, the World Health Organization (WHO) recommended that persons travelling to Hong Kong and Guangdong […]

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Managing Human Cyber Risk

Managing Human Cyber Risk

Published: Jan 30, 2020   |   Author: David Langhorn   |   Category: Blog   |   No Comments

In our previous cyber blog Cyber Security – ‘It’s a Human Thing, we made the proposition that cyber risk is a human risk as much, or more so, than a technical risk. In this Blog we will consider issues that will hopefully give insight into how to manage Human Cyber risks. We will look at […]

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A Potential Pandemic Is No Cause For Panic!

A Potential Pandemic Is No Cause For Panic!

Published: Jan 24, 2020   |   Author: Mark Sanna   |   Category: Blog, COVID-19 Resources, Pandemic, Preparation   |   Tags: , , ,   |   No Comments

A new coronavirus emerged in Wuhan China on December last year. This virus is related to Severe Acute Respiratory Syndrome (SARS) virus, which caused a severe epidemic in China from 2002-2004. As of late January, there have been nearly 850 cases of this new virus in China (mostly in Wuhan) but also in South Korea, […]

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Cyber Security is a Human Problem

Cyber Security is a Human Problem

Published: Jan 18, 2020   |   Author: David Langhorn   |   Category: Blog, Cyber   |   No Comments

Browsing through any situations vacant for security positions, you will most likely be faced with a barrage of postings for cyber security specialists who have high levels of technical knowledge with a deep understanding of systems and network complexities. The emphasis of corporate security appears to have swung away from physical security, perhaps understandably as […]

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Supporting Your Community: Hotels as Evacuation Support Centers

Supporting Your Community: Hotels as Evacuation Support Centers

Published: Jan 13, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources   |   Tags: , ,   |   No Comments

We’ve all seen instances where community-wide or large-scale emergencies have created the need for hotels to step up and offer their services to shelter and care for people. These can range from unexpectedly severe weather, natural disasters, highway closures, manufacturing plant fires or explosions, and acts of terrorism. Many companies with critical facilities will include […]

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Be Ready: Build a Hotel Evacuation Kit

Be Ready: Build a Hotel Evacuation Kit

Published: Jan 13, 2020   |   Author: Michelle Newcome   |   Category: Blog   |   Tags: , ,   |   No Comments

When an emergency happens at a hotel staff and guests can face tremendous challenges if the facility is not prepared. Successful hoteliers understand their guests are at their most vulnerable: Away from home Away from their support systems Possibly not speaking the language Physically challenged by disability Taking care of small children/infants In the company […]

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