10 T’s for Planning Your Return to Operations

10 T’s for Planning Your Return to Operations

Published: May 12, 2020   |   Author: Paul Moxness   |   Category: Blog, COVID-19 Resources, Hotels, Leadership, Pandemic, Preparation   |   No Comments

At the Hospitality Tomorrow online conference April 7, former Radisson Hotel Group CEO, Wolfgang Neumann said: At the end of the day, hospitality is about personal experience and human interaction. Hotels and hospitality businesses are facing challenges like never before and will be forever changed in the post-COVID business world. What will these changes be? […]

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Keep Your Travelers Safe – Understanding Hotel Operating Models

Keep Your Travelers Safe – Understanding Hotel Operating Models

Published: May 12, 2020   |   Author: David Langhorn   |   Category: Blog, Hotels, Leadership, Loyalty, Risk Management, Traveler Safety   |   No Comments

In previous blogs, Travel Risk Management – Hotel Procurement Risk Management and Keep Your Traveler’s Safe – What Companies Can Do we considered how risk managers and procurement teams could ask the right questions of hotel operating companies and their hotels to improve their supplier due diligence. In this blog we’ll look at how hotel operating […]

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Security – The Heart of Hospitality

Security – The Heart of Hospitality

Published: Apr 29, 2020   |   Author: Paul Moxness   |   Category: Blog, COVID-19 Resources, Hotels, Leadership, Preparation, Traveler Safety   |   Tags: ,   |   No Comments

The basic needs of every human are the same. Food, water, shelter, security. Without these, we cannot survive. We need these basic needs taken care of no matter whether we are at home, at work or when we are travelling.  Yet, when we look at hotel websites, we see very little about security. Even in […]

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Challenges and Opportunities – Restarting the Hotel Industry Post-Pandemic

Challenges and Opportunities – Restarting the Hotel Industry Post-Pandemic

Published: Apr 28, 2020   |   Author: Mark Sanna   |   Category: Blog, COVID-19 Resources, Hotels, Leadership, Pandemic   |   Tags: , ,   |   No Comments

In his book “All I Really Need to Know I Learned in Kindergarten” author Robert Fulghum introduced the notion that the most basic aspects of life bear its most important opportunities. In one of the essays he mused on the importance of human interactions and noted: “Without realizing it, we fill important places in each […]

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Crisis Leadership

Crisis Leadership

Published: Apr 20, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Hotels, Leadership, Pandemic   |   Tags:   |   No Comments

The COVID 19 crisis has presented unprecedented challenges to businesses threatening many to the core.  Survival will depend largely on the quality of business leadership and the actions and behaviours of the led.  Browsing the shelves of any bookstore, you will find any number of learned books on leadership that dive deeply into the complexities […]

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A Tough Time for Hospitality Security Professionals

A Tough Time for Hospitality Security Professionals

Published: Apr 17, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources   |   Tags: , ,   |   No Comments

What’s the Situation? The COVID 19 crisis has impacted the hotel sector hard with hotels closing, revenues plummeting, share prices dropping and future projects in doubt. The disruption to business will likely be more prolonged than many hope. Unfettered international business and leisure travel will likely be one of the last sectors to return to […]

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Keep Your Travelers Safe – What Companies Can Do

Keep Your Travelers Safe – What Companies Can Do

Published: Apr 14, 2020   |   Author: David Langhorn   |   Category: Blog, Leadership, Risk Management, Traveler Safety   |   No Comments

In our last blog, Travel Risk Management – Hotel Procurement Risk we considered how risk managers and procurement teams could ask the right questions of hotel operating companies and their hotels to improve their supplier due diligence. It was highlighted that it is just as important to ask searching questions of hotel group corporate security […]

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Travel Risk Management – Hotel Procurement Risk

Travel Risk Management – Hotel Procurement Risk

Published: Apr 10, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Hotels, Leadership, Pandemic   |   No Comments

Use the COVID-19 Hiatus to Review and Improve Travel Risk Management These are challenging times and for many companies’ travel is the last thing on their minds; however, in due course, the requirement to travel will return and focus on safety and security for travelling colleagues will be at the forefront of their minds. The […]

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Planning Security for Hotel Suspension of Operations

Planning Security for Hotel Suspension of Operations

Published: Apr 1, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Hotels, Pandemic, Preparation   |   Tags: , , ,   |   No Comments

Guests are the focus of security and threat assessment during normal operations, but with no guests, your threat assessment and planning should focus on the property itself. Unauthorised/forced access to the property Unauthorised occupation Vandalism/Defacement – internal & external Theft of assets, including: Alcohol and stored food (especially critical if commodities become scarce) Fixtures and […]

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A Full Blown, Long-Term Crisis – What Do We Do Now?

A Full Blown, Long-Term Crisis – What Do We Do Now?

Published: Mar 18, 2020   |   Author: Paul Moxness   |   Category: Blog, COVID-19 Resources   |   No Comments

On March 11, the World Health Organization declared the COVID-19 virus a global pandemic. The virus is spreading in communities around the world and having a dramatic impact on daily life in many countries. Businesses are heavily impacted, and the hospitality industry is amongst the hardest hit. By now, everyone has likely activated crisis management […]

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