Time for Hotels to Review Emergency Response Plans

Time for Hotels to Review Emergency Response Plans

Published: Sep 10, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Hotels, Preparation, Traveler Safety   |   Tags: , , ,   |   No Comments

Response Plans and their scope and quality are highly variable.  Regardless of the quality of existing Emergency Response Plans, it is likely that COVID driven reorganisations and cuts will impact these critical plans.  Given that hotels will be desperately focussing on sustaining or re-generating business they may overlook how their Emergency Response Plan has been […]

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The Importance of Actionable Risk Knowledge

The Importance of Actionable Risk Knowledge

Published: Sep 5, 2020   |   Author: David Langhorn   |   Category: Blog, Hotels, Leadership, Risk Management, Traveler Safety   |   Tags: , ,   |   No Comments

Being a security risk and intelligence professional for all my working life, the collection and understanding of information to gain knowledge has been a core activity. Indeed, one of the aims of the intelligence process is to transform data into knowledge which is actionable. From my perspective, there is no downside to gaining and using […]

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The Problem With Mobile Guest Room Keys

The Problem With Mobile Guest Room Keys

Published: Jul 21, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Cyber, Hotels, Pandemic, Risk Management, Traveler Safety   |   No Comments

Hotel companies are forever seeking new ideas to improve their guest experience. Even better is when the idea also reduces operational costs. One such idea has been floating around for several years and its wide deployment is imminent. The idea is generically known as ‘Mobile Key’ or ‘Mobikey’. The concept is simple: guests make a […]

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Maintaining Hotel Security on a Budget

Maintaining Hotel Security on a Budget

Published: Jul 17, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Leadership, Pandemic, Risk Management, Security Staffing   |   No Comments

Hotel security and resilience risk management programs have been severely impacted by the downsizing or disbandment of corporate security teams. The likely impacts of this have been discussed in a previous blog, The Risks Associated With Hotel Security Cuts, but it is worth reiterating that despite the financial climate, hotel companies still have a duty […]

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Bridging the Franchised/Managed Hotel Security Gap

Bridging the Franchised/Managed Hotel Security Gap

Published: Jul 7, 2020   |   Author: David Langhorn   |   Category: Blog, Hotels, Risk Management, Security Staffing   |   No Comments

Early on in my corporate security career, I was sitting at my desk when I received a report of a serious security incident at a hotel in my area of responsibility. Being new and somewhat naïve, I immediately worked out a plan to find out exactly what had happened, why and to render assistance. Like […]

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Women in Security: A Thousand Word Picture

Women in Security: A Thousand Word Picture

Published: Jun 23, 2020   |   Author: Michelle Newcome   |   Category: Blog, Security Staffing, Women in Security   |   No Comments

The campaign was ready and the partners had signed off. We were going to do a big push for putting women into security leadership in the hospitality industry. Each of the NPI partners had written a blog post supporting the initiative and giving the weight of their observations and experiences and it was time for […]

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Hotel Re-openings – What Should Travelers Expect

Hotel Re-openings – What Should Travelers Expect

Published: Jun 23, 2020   |   Author: Mark Sanna   |   Category: Blog, COVID-19 Resources, Hotels, Pandemic, Risk Management, Traveler Safety   |   No Comments

Hotels have changed – should guest expectations change as well? Continuing our series on traveler safety begun in What Companies Can Do to Keep Travelers Safe and Travel Risk Management – Hotel Procurement Risk. A traveler’s expectations are mostly based on where they are traveling to – and the nature of their travel to that […]

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A Case for Teaching Security and Resilience in Hotel and Hospitality Schools

A Case for Teaching Security and Resilience in Hotel and Hospitality Schools

Published: Jun 21, 2020   |   Author: David Langhorn   |   Category: Blog, Hotels, Leadership, Preparation   |   No Comments

In my time I have had conversations with 100s of Hotel Managers about security, crisis management and business continuity. Without exception, they had a positive attitude towards these issues perhaps because of my position or the fact I was conducting an audit, but I genuinely believed their good intent despite competing priorities from owners, management […]

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Knowledge is Key to Keeping Travellers Safe

Knowledge is Key to Keeping Travellers Safe

Published: Jun 21, 2020   |   Author: David Langhorn   |   Category: Blog   |   No Comments

Have you considered? Are all your travellers suitably trained and have the knowledge to travel safely, especially in high risk countries and areas? Are you confident that you are doing everything reasonably to ensure that your travllers are safe? Will your Travel Risk Management program bear external scrutiny in the event of a serious travel […]

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