Women in Security: A Thousand Word Picture

Women in Security: A Thousand Word Picture

Published: Jun 23, 2020   |   Author: Michelle Newcome   |   Category: Blog, Security Staffing, Women in Security   |   No Comments

The campaign was ready and the partners had signed off. We were going to do a big push for putting women into security leadership in the hospitality industry. Each of the NPI partners had written a blog post supporting the initiative and giving the weight of their observations and experiences and it was time for […]

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Hotel Re-openings – What Should Travelers Expect

Hotel Re-openings – What Should Travelers Expect

Published: Jun 23, 2020   |   Author: Mark Sanna   |   Category: Blog, COVID-19 Resources, Hotels, Pandemic, Risk Management, Traveler Safety   |   No Comments

Hotels have changed – should guest expectations change as well? Continuing our series on traveler safety begun in What Companies Can Do to Keep Travelers Safe and Travel Risk Management – Hotel Procurement Risk. A traveler’s expectations are mostly based on where they are traveling to – and the nature of their travel to that […]

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A Case for Teaching Security and Resilience in Hotel and Hospitality Schools

A Case for Teaching Security and Resilience in Hotel and Hospitality Schools

Published: Jun 21, 2020   |   Author: David Langhorn   |   Category: Blog, Hotels, Leadership, Preparation   |   No Comments

In my time I have had conversations with 100s of Hotel Managers about security, crisis management and business continuity. Without exception, they had a positive attitude towards these issues perhaps because of my position or the fact I was conducting an audit, but I genuinely believed their good intent despite competing priorities from owners, management […]

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Knowledge is Key to Keeping Travellers Safe

Knowledge is Key to Keeping Travellers Safe

Published: Jun 21, 2020   |   Author: David Langhorn   |   Category: Blog   |   No Comments

Have you considered? Are all your travellers suitably trained and have the knowledge to travel safely, especially in high risk countries and areas? Are you confident that you are doing everything reasonably to ensure that your travllers are safe? Will your Travel Risk Management program bear external scrutiny in the event of a serious travel […]

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Reviewing Crisis Management Performance

Reviewing Crisis Management Performance

Published: Jun 20, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Hotels, Leadership, Pandemic, Risk Management   |   No Comments

Have you considered? Do you always conduct a formal crisis management performance review? Do you include ‘Lessons Learnt’ into Improvement Action Plans and use them to inform your risk management programs? Would you crisis management program stand up to external scrutiny in the event of a significant crisis that triggers external review or investigation? Has […]

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Advice for Travelers and Organizations on Resuming Travel

Advice for Travelers and Organizations on Resuming Travel

Published: Jun 17, 2020   |   Author: Mark Sanna   |   Category: Blog, COVID-19 Resources, Pandemic, Risk Management, Traveler Safety   |   No Comments

Have you considered? For organizations – Does your Return-To-Work plan include guidance on traveling safely? Does it include specific guidance on “self-quarantining” and reentering a workspace? For individuals – If you become ill while traveling, do you know what assistance/resources are available to you and how to access them? Have you thought about how you […]

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A Time for Change: Merging Physical and Cyber Security

A Time for Change: Merging Physical and Cyber Security

Published: Jun 15, 2020   |   Author: David Langhorn   |   Category: Blog, Cyber, Hotels, Risk Management, Security Staffing   |   No Comments

Have you considered? Do you have a holistic security strategy that covers both cyber and physical defence? Do your cyber and physical security teams work to a single plan? Do you monitor and understand the human aspects of cyber threats? Do Physical and Cyber Silos Create Organizational Vulnerability? Leaving a meeting with a senior IT […]

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Housekeepers: On the Front Line

Housekeepers: On the Front Line

Published: Jun 5, 2020   |   Author: Michelle Newcome   |   Category: Blog, COVID-19 Resources, Pandemic, Traveler Safety   |   No Comments

Have you considered? How will you motivate housekeepers to meet the new challenges of operating in a COVID world? Should a housekeeper become infected with COVID from working at the hotel, what is your response plan? If infection occurs, will the whole housekeeping team be quarantined? And then what? The Critical Contribution of Housekeepers In […]

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The Time is Ripe for Insider Threats

The Time is Ripe for Insider Threats

Published: May 27, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Hotels, Leadership, Pandemic, Security Staffing   |   No Comments

Threats to business from its employees have always been a serious threat which is often overlooked because it is unpalatable to think that colleagues could pose a threat. The current crisis has led to widespread pay cuts and increasing redundancies which is undoubtedly increasing the ‘Insider Threat’. Insiders can pose significant threats because they operate […]

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Mimetic Mixology – 6 Viral Cocktails to Assuage COVID Rage

Mimetic Mixology – 6 Viral Cocktails to Assuage COVID Rage

Published: May 26, 2020   |   Author: Mark Sanna   |   Category: Blog, COVID-19 Resources, Hotels, Pandemic   |   No Comments

Working in the hospitality industry has given me a keen appreciation for the cocktail skills of many hotel bartenders. Quite a few of those whom I’ve met were true craftsmen – Masters of Mixology. The product of their tradecraft was not only quite delectable, but as an amateur crafter of cocktails myself, quite inspirational as […]

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