The Power of Foresight

The Power of Foresight

Published: Oct 27, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Leadership   |   No Comments

Crisis Management is at its heart about foresight If anything, the current crisis has taught us that hindsight is not as great as it is made out to be.   However, by now it should be evident that foresight is a wonderous thing that is not used as much as it should. Crisis Management based on […]

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The Challenge of Security and Resilience Knowledge Loss

The Challenge of Security and Resilience Knowledge Loss

Published: Oct 12, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Hotels, Leadership, Pandemic, Security Staffing   |   No Comments

The Unforeseen Impact of Security Team Reductions is the Loss of Knowledge This has been a terrible time for everyone especially in the hotel industry as hotels and hotel companies seek substantive cost-cutting at all levels. Hospitality security is one of the most challenging areas in the security business: it has little regulation to fall […]

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First Casualty: Security Risk Management

First Casualty: Security Risk Management

Published: Oct 5, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Leadership, Pandemic, Risk Management, Security Staffing   |   No Comments

Some hotel companies seem to be taking a first casualty approach to security risk management Given the uncertainty surrounding the hotel sector, I have been engaged in many conversations about the state and future of security. Many ponder if security will ever be the same again and consequently whether there is still a career in […]

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Hospitality, Security, and Trust

Hospitality, Security, and Trust

Published: Sep 21, 2020   |   Author: Paul Moxness   |   Category: Blog, COVID-19 Resources, Hotels, Leadership, Loyalty, Traveler Safety   |   No Comments

Note: This article was first published by Hospitality Inside and is republished here with their permission.  In his book, The Rules of Security, Staying Safe in A Risky World, Dr Paul Martin, CBE writes: “Trust makes the world go around, and security risks undermine it. Trust is the basis of civil society and is even […]

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Time for Hotels to Review Emergency Response Plans

Time for Hotels to Review Emergency Response Plans

Published: Sep 10, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Hotels, Preparation, Traveler Safety   |   Tags: , , ,   |   No Comments

Response Plans and their scope and quality are highly variable.  Regardless of the quality of existing Emergency Response Plans, it is likely that COVID driven reorganisations and cuts will impact these critical plans.  Given that hotels will be desperately focussing on sustaining or re-generating business they may overlook how their Emergency Response Plan has been […]

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The Importance of Actionable Risk Knowledge

The Importance of Actionable Risk Knowledge

Published: Sep 5, 2020   |   Author: David Langhorn   |   Category: Blog, Hotels, Leadership, Risk Management, Traveler Safety   |   Tags: , ,   |   No Comments

Being a security risk and intelligence professional for all my working life, the collection and understanding of information to gain knowledge has been a core activity. Indeed, one of the aims of the intelligence process is to transform data into knowledge which is actionable. From my perspective, there is no downside to gaining and using […]

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The Problem With Mobile Guest Room Keys

The Problem With Mobile Guest Room Keys

Published: Jul 21, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Cyber, Hotels, Pandemic, Risk Management, Traveler Safety   |   No Comments

Hotel companies are forever seeking new ideas to improve their guest experience. Even better is when the idea also reduces operational costs. One such idea has been floating around for several years and its wide deployment is imminent. The idea is generically known as ‘Mobile Key’ or ‘Mobikey’. The concept is simple: guests make a […]

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Maintaining Hotel Security on a Budget

Maintaining Hotel Security on a Budget

Published: Jul 17, 2020   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Leadership, Pandemic, Risk Management, Security Staffing   |   No Comments

Hotel security and resilience risk management programs have been severely impacted by the downsizing or disbandment of corporate security teams. The likely impacts of this have been discussed in a previous blog, The Risks Associated With Hotel Security Cuts, but it is worth reiterating that despite the financial climate, hotel companies still have a duty […]

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Bridging the Franchised/Managed Hotel Security Gap

Bridging the Franchised/Managed Hotel Security Gap

Published: Jul 7, 2020   |   Author: David Langhorn   |   Category: Blog, Hotels, Risk Management, Security Staffing   |   No Comments

Early on in my corporate security career, I was sitting at my desk when I received a report of a serious security incident at a hotel in my area of responsibility. Being new and somewhat naïve, I immediately worked out a plan to find out exactly what had happened, why and to render assistance. Like […]

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