Musings on ISO 31030 – Accommodation Selection

Musings on ISO 31030 – Accommodation Selection

Published: Apr 22, 2021   |   Author: David Langhorn   |   Category: Blog, Hotels, Leadership, Traveler Safety   |   Tags: , ,   |   No Comments

There has been increasing chatter in the travel and lodging fraternity about the upcoming issue of ISO31030 Travel Risk Management – Guidance for Organisations. NPI welcomes ISO31030 because as we have previously commented. It is surprising how many well know companies struggle with Travel Risk Management and we have issued blog posts advising on establishing […]

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A Full-Blown Long-Term Crisis – One Year On

A Full-Blown Long-Term Crisis – One Year On

Published: Apr 12, 2021   |   Author: Paul Moxness   |   Category: Blog, COVID-19 Resources, Hotels, Pandemic   |   No Comments

In mid-March 2020, one week after the WHO declared the global pandemic and just as lockdowns were being introduced around the world we published a blog called “A full-blown, long-term crisis – What do we do now?”. We mentioned three questions that were on everyone’s mind and that many security, crisis management and resilience leaders […]

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Protecting Business Travellers

Protecting Business Travellers

Published: Feb 23, 2021   |   Author: David Langhorn   |   Category: Blog, Hotels, Risk Management, Traveler Safety   |   No Comments

People are any company’s most valuable asset and as such protecting them at work should be a prime objective; this is perhaps more so when companies send their people travelling on company business where the threats and risks to their wellbeing are exacerbated. During my time in the corporate world supporting security at hotels globally, […]

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Are Hotels Prepared for the Security Challenges of Business Bounce Back?

Are Hotels Prepared for the Security Challenges of Business Bounce Back?

Published: Feb 20, 2021   |   Author: David Langhorn   |   Category: Blog, COVID-19 Resources, Pandemic, Preparation, Risk Management, Security Staffing, Traveler Safety   |   No Comments

It seems a long time coming, but as the global vaccine roll-out gathers pace people will start travelling again and using hotels; when? who knows but it will happen. There is little doubt that there is built up demand ready to spring back into hotels and when the ‘Restriction Dam’ breaks, there will be a […]

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Soft Target Protection – What’s in a Name?

Soft Target Protection – What’s in a Name?

Published: Feb 8, 2021   |   Author: Paul Moxness   |   Category: Blog, Risk Management, Traveler Safety   |   No Comments

On January 19, 2021, The UN Office of Counter-Terrorism (OCT), launched The Global Programme to Countering Terrorism Against Vulnerable Targets, developed in partnership with the UN Alliance of Civilizations (UNAOC), the UN Counter Terrorism Executive Directorate (UN_CTED) and the UN Interregional Crime and Justice Research Institute (UNICRI). The programme is funded by Qatar. For us […]

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Intelligent Security and Safety Risk Management

Intelligent Security and Safety Risk Management

Published: Feb 5, 2021   |   Author: David Langhorn   |   Category: Blog, Risk Management, Traveler Safety   |   No Comments

Hotel companies are increasingly looking to merge their security and safety teams to do more with less whilst striving to maintain standards in both. The organisation merging is the easy bit; revision of organograms, shuffling of people, re-write job descriptions ‘et voila’!!!! As described in a previous blog, the tricky bit is delivering merged capability […]

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The Challenge of Merging Security and Safety in Hotel Operations

The Challenge of Merging Security and Safety in Hotel Operations

Published: Jan 25, 2021   |   Author: David Langhorn   |   Category: Blog, Hotels, Leadership, Risk Management   |   No Comments

In previous blogs (Intelligence at the Heart of Security Risk Management and Merging Physical and Cyber Security), I championed the idea of physical and cybersecurity teams merging to form a unified defence against increasingly merging physical/digital threats and risks. Before COVID, there was an indication that this was the direction of travel for some companies. However, […]

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What will you do when “normal” returns? The case for competent change management.

What will you do when “normal” returns? The case for competent change management.

Published: Jan 18, 2021   |   Author: Paul Moxness   |   Category: Blog, COVID-19 Resources, Hotels, Leadership, Pandemic, Preparation   |   No Comments

In a year full of bad news, December finally brought us some good. Vaccines that promise to help curb the pandemic and allow us to return to all those activities we have so sorely missed. Return to restaurants, return to hotels, return to travel. The pandemic not only challenged our physical health, but it has […]

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Hotels and Violent Protest – An Intelligence-led Approach

Hotels and Violent Protest – An Intelligence-led Approach

Published: Jan 16, 2021   |   Author: Paul Moxness   |   Category: Blog, Hotels, Leadership, Traveler Safety   |   No Comments

In the aftermath of the dramatic events that unfolded in Washington DC on January 6th, images emerged of unmasked, flag waving guests in the public spaces in a hotel from a major chain. The hotel faced a backlash on social media, with postings accusing them of comforting persons who participated in the capitol hill protests, […]

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Missing Indian Hotels

Missing Indian Hotels

Published: Jan 7, 2021   |   Author: David Langhorn   |   Category: Blog, Hotels, Pandemic, Traveler Safety   |   No Comments

Just before the first COVID lockdown this March I was fortunate enough to take a ‘grand tour’ of India visiting 10 great hotels in places such as New Delhi, Goa, Hampi, Bangalore, Rameswaram, Kolkata, Raipur and Chandigarh, nearly 5000 miles in 3 weeks. Having been a Chief Security Officer it was fantastic being back in […]

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